Managing Difficult Conversations

• Tough conversations are a fact of business life. Here's how your managers can keep things rolling smoothly, even when the going gets rough.

Managers face difficult situations every day, whether giving a performance appraisal to a problem employee, working with an unpleasant customer, or delivering bad news to the boss. How managers handle these interactions makes a discernable difference in organizational productivity and morale. Managing Difficult Conversations is an online interactive program designed to help managers approach and handle tough interpersonal interactions more effectively.

Through short, interactive cases and tools, this program walks managers through a range of difficult workplace interactions, helping them replace unproductive thinking patterns with alternative strategies that can lead to more positive outcomes. 

This program will enable your managers to:

• Work through common but problematic business conversations in a safe en- vironment
• Enhance sensitive communication skills
• Diffuse emotional situations and improve interactions with direct re- ports, peers, and bosses
• Get customized feedback and apply new strategies on the job

This program will improve your organization's ability to: 

• Provide more effective interventions for employees struggling with lack of professionalism or managing their emo- tions in the workplace
• Diminish workplace conflicts that dampen productivity and hurt the bottom line
• Improve cooperation and collaboration among workgroups, departments, and the executive team

Use the complete library as feature in our application BRIDGE2KNOW.